Player Safety & Staying in Control

We want every competition to be enjoyable, transparent, and firmly in your control.

For most people, entering competitions is a bit of fun. But it’s important to recognise when it stops feeling that way. 

That’s why we’ve built tools, safeguards, and support into everything we do, so you can play responsibly and stay in charge.

Stay in Control

You should always feel in control of how you participate. We provide tools to help you manage your activity:

Set your own spend limits
Decide how much you’re comfortable spending each month – this includes £0 if you want a break.

Take a break when you need it
You can pause your account temporarily or close it permanently at any time.

Clear account visibility
You can see your entries and activity, so nothing slips under the radar.

No pressure to continue
There’s always a free entry route available, and no requirement to spend to take part.

Understanding the Risks

Competitions should always feel like entertainment and never something you rely on.

If it starts to feel different you must pay attention.

Signs You Might Need to Take a Step Back

It’s not always obvious when habits change. Some common signs include:

• Spending more than you intended
• Trying to win back money or “chasing losses”
• Feeling stressed, anxious, or frustrated about entries
• Entering more frequently or impulsively
• Hiding activity from friends or family
• Finding it hard to stop or take a break

If any of these feel familiar, it may be time to pause and reassess.

What You Can Do

If things feel like they’re getting out of hand, there are simple steps you can take:

• Set or lower your spend limit
• Take a short break or pause your account
• Talk to someone you trust
• Reach out to professional support services

Taking action early can make a big difference.

Support Services

You don’t have to figure it out alone, below are links to additional support, offering free, confidential advice:

• Citizens Advice
  Practical help with money, debt, and financial wellbeing
• National Debtline
  Free, independent debt advice
• Samaritans
  24/7 support if you’re feeling overwhelmed
• Mind
  Mental health advice, resources, and support

Our Responsibility

We take player safety seriously.

We:

• Monitor activity to help identify potential harm
• Provide tools to support responsible participation
• Step in where necessary to help protect players
• Signpost support when it may be needed

A Simple Rule

If it stops being fun, it’s time to stop.

Need help or want to take a break?

You can manage your account at any time or contact us directly:

📧 [email protected]

Our Approach

We believe competitions should always be:

• Enjoyable
• Transparent
• In your control

Everything we build is designed to keep it that way.